60-Day Satisfaction Promise (from Delivery Date)
If you’re not completely satisfied with your purchase, please contact our customer support team within 60 days of delivery through this link to our Contact Page to request assistance.
Your order is covered by our 60-Day Satisfaction Promise — we’ll work with you to ensure your experience meets expectations. We encourage consistent use during this period to allow the product sufficient time to support your wellness results.
Keep-the-Product Option (Partial Refund)
If you prefer not to return the product, we may offer an optional partial refund without requiring a return.
Accepting this option finalizes your order and ends any further return rights. This discretion is applied based on order history and feedback.
How to Request a Refund
Step 1 — Contact Support:
Email our team through
this link to our Contact Page
with the subject line “Refund Request – Order #_____”. Our agents will
review your request and provide return instructions.
Step 2 — Ship Your Return within 7 Calendar Days:
Send back all bottles (empty or unopened) and any included bonuses or
gifts within 7 days after receiving the return instructions. Include
the packing slip inside the package.
Use a trackable shipping method and email the tracking ID through this link to our Contact Page.
Return shipping is the customer’s responsibility unless an incorrect or damaged item was shipped — in those cases, we’ll provide a prepaid label.
We cannot accept C.O.D. deliveries or “Return to Sender.”
Return Address
NAD Dermal+ (C/O Fulfillment)
19655 E 35th Drive, Suite 100
Aurora, CO 80011 — USA
What Gets Refunded
Eligible Amount: Product price paid.
- Shipping & handling are non-refundable.
Refunds are issued to the original payment method only.
Processing Times
Inspection & approval: 3–5 business days after the returned package arrives at our facility.
- Credit Card: 5–7 business days
- Debit Card: 5–10 business days
A confirmation email will be sent once your refund is processed.
Eligibility Limits
To keep our pricing fair for all customers:
- Only one refund per product per household within 12 months.
- Bulk or reseller orders are not eligible.
- Suspected misuse (e.g., repeated returns or altered items) may require verification or be declined.
Eligibility and approval are determined according to this Refund Policy and company discretion.
Need Help?
For any questions, please contact our Customer Support Team through this link to our Contact Page
We’re here to help make your experience simple, transparent, and worry-free.